Effective Date: 15 May, 2025
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Hello Highway Police and Highway Police Operations mobile applications (collectively referred to as the "Apps"). These Apps are official emergency support services developed and maintained by the Bangladesh Highway Police to ensure rapid response and safety of citizens on highway routes.
By using our Apps, you agree to the collection and use of information in accordance with this policy.
Hello Highway Police: Designed for general users to quickly contact highway police in emergencies using an SOS feature.
Highway Police Operations: Designed for on-duty police officers to receive emergency alerts, respond to SOS calls, and assist users efficiently.
We collect the following categories of data to provide critical, life-saving services:
| Data Type | Collected From | Purpose |
|---|---|---|
| Name | User & Police | User identification |
| Phone Number | User & Police | Communication and OTP verification |
| BP Number | Police only | Officer identity verification |
| Working Thana | Police only | Location-based assignment |
All phone numbers are verified through OTP (One-Time Password) during registration to ensure authenticity.
| Data Source | When Collected | Why It's Needed |
|---|---|---|
| User | When the app is opened or SOS is pressed | To locate the nearest available police |
| Police | In foreground & background | To update real-time availability |
Police location is collected continuously (even in background mode) to ensure they can be dispatched efficiently during emergencies.
Both apps request microphone access to enable real-time voice communication between users and police during an active emergency.
The Highway Police Operations app requires notification access to:
We use collected data solely for the purpose of providing emergency services. Data may be used to:
We do not share, sell, or monetize any user or police data.
We do not share your information with third-party advertisers, marketers, or analytics services. Data may only be shared:
We use industry-standard security measures to:
Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We take all reasonable steps to protect your data.
These apps are not intended for children under 13 years of age. No one under 13 is allowed to register or use the services without supervision.
Both Hello Highway Police and Highway Police Operations do not display any advertisements or engage in any kind of promotional activities. The apps are built exclusively for emergency support and public safety.
These apps are official government properties, operated under the authority of the Bangladesh Highway Police. All data collected is used solely for emergency services and citizen protection.
You can control access to:
We may update this Privacy Policy from time to time. Changes will be reflected on this page and notified within the app where applicable.
For questions or concerns about this policy or how your data is handled, please contact:
Bangladesh Highway Police Headquarters
Phone: +8801320182598
Email: addlighp@police.gov.bd
By using these apps, you acknowledge and consent to the collection and use of your information as described above.